Further details regarding reservations, villa policies, arrival arrangements, transport, and experiences may be found below.

Location

Where Are the Villas Located?

Our villas are located across different parts of Langkawi, each offering its own atmosphere and surrounding landscape.

Some villas are positioned within tropical rainforest settings, while others sit within elevated hillside locations overlooking the Andaman Sea.

Villa 4, Villa 6, and Villa 7 are located within the same area, while the remaining villas are positioned across different parts of the island.

Accessibility

All villas remain within convenient driving distance of beaches, restaurants, attractions, and Langkawi International Airport.

Each location offers a different experience of island living, allowing guests to choose between hillside views, tropical surroundings, privacy, and proximity to the island’s main areas.

Reservations

How Do I Book a Villa?

Reservations may be made directly through our website using our secure payment platform, Stripe.com.

Bookings are also available through selected third-party platforms, though rates there are typically 20–100% higher compared to booking directly with us.

What Is Included in the Booking Price?

Your reservation includes:

• Booking fees
• Cleaning services
• Towels, bedding, and linens
• Concierge assistance at discounted rates
• Access to private experiences including in-villa massage, yoga, private chefs, babysitting, and island experiences
• Exclusive Langkawi travel recommendations and local guides

Do Children Count as Guests?

Children below 3 years old stay free of charge.

Children above 3 years old are counted as guests.

Why Does the Price Increase for Groups Larger Than 6 Guests?

Discounted rates apply for smaller groups of up to 6 guests.

For additional guests beyond 6, the following nightly charges apply:

• Aislinn Villa, The Villa, Villa 6 — RM150 per guest, per night
• White Monkey Villa, Villa 4, Villa 7 — RM200 per guest, per night
• Villa Vista — RM300 per guest, per night

Please ensure the correct number of guests is entered during booking.

Is a Security Deposit Required?

Yes. A refundable security deposit is required depending on the villa reserved.

Security deposit amounts are as follows:

• RM1,500 — The Villa, Villa 4, Villa 6
• RM2,000 — White Monkey Villa, Villa 7
• RM5,000 — Villa Vista

The deposit may be paid via:

• Credit card
• Wire transfer
• Cash

The deposit will be fully refunded after check-out if no damages, missing items, excessive cleaning, or policy violations are found.

Can We Invite Friends to the Villa During Our Stay?

No. Visitors are strictly not permitted inside the villas.

All properties are monitored externally by CCTV.

Any unauthorised visitors may result in immediate cancellation of the reservation without refund.

Can I Organize Events or Parties?

Events, celebrations, and parties are not permitted unless approved in advance by our team prior to arrival.

Additional fees, staffing requirements, or deposits may apply depending on the nature of the event.

What Is the Cancellation Policy?

All reservations are non-refundable.

Date changes are permitted once, up to 2 months before arrival.

Failure to check in will be treated as a no-show and no refund will be provided.

Villa Services & Amenities

Do All Villas Have Private Pools?

Yes. Every villa within the WOW Holiday Homes collection features its own private swimming pool.

Several villas also include infinity pools overlooking tropical surroundings, hillside landscapes, or the Andaman Sea.

What Are the Check-In & Check-Out Times?

Check-in — After 3:00 PM
Check-out — Before 11:00 AM

Late check-out remains subject to availability and may only be confirmed one day prior to departure.

Late check-out charges apply as follows:

• RM100 per additional hour for The Villa, Villa 6 and Villa 4
• RM300 per additional hour for Villa Vista,  White Monkey Villa and Villa 7 

Is Housekeeping Included?

Complimentary housekeeping is provided every second day.

Daily housekeeping may also be arranged for an additional fee.

Are Towels & Linens Provided?

Yes. Towels, bedding, and linens are included throughout your stay.

Towels are replaced every second day, while linens are replaced every fourth day.

Additional changes may be arranged upon request for an extra charge.

What Happens in Case of Damage or Breakage?

If any item is damaged, missing, or broken during your stay, please inform our team immediately.

In cases involving significant damage, replacement or repair charges may apply.

Is Smoking Allowed?

All villas are strictly non-smoking indoors.

Outdoor smoking areas and ashtrays are provided within exterior spaces.

Health & Safety

What Health & Safety Measures Are in Place?

All villas follow regular cleaning and sanitisation procedures throughout the property.

High-touch areas are disinfected regularly, and our team follows updated health and safety guidelines to maintain a safe and comfortable environment for guests.

Hand sanitisers are provided, and contactless check-in and check-out options are available where required.

Experiences

What Experiences Can Be Arranged?

Guests may arrange a range of private experiences throughout their stay, including:

• Private chefs & barbecue dining
• Breakfast catering & floating breakfasts
• In-villa massage treatments
• Sunrise yoga & wellness sessions
• Yacht charters
• Mangrove tours & island hopping
• Babysitting services
• Villa decorations for special occasions
• Professional photography & videography

Transport & Getting Around

Do I Need a Car in Langkawi?

Yes. Having a car or arranging private transport is strongly recommended throughout your stay.

While Grab is available across the island, availability may be limited in certain hillside or quieter villa locations.

Airport transfers, private drivers, and car rental arrangements may all be organised through our team.

A Note

Each villa within WOW Holiday Homes offers its own atmosphere, setting, and experience of island living.

Should you require further assistance before or during your stay, our team remains available at any time.

WhatsApp: +60 162 476781
Email: [email protected]